Every LuckyWE piece is prepared with care. This policy explains where orders may ship from, how long fulfillment and delivery typically take, and what to expect after your order leaves our studio.
Order Processing
- Ready-to-ship pieces: usually dispatched within 12 hours after your order is confirmed.
- Custom and made-to-order pieces: handcrafted and usually dispatched within 3 days after your order is placed.
Processing times are separate from carrier transit times. During holidays, launches, or unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email provided at checkout.
Where We Ship From
Some ready-to-ship items are fulfilled from the United States. Certain custom pieces, one-of-a-kind items, and limited materials are fulfilled from our studio partners in China. An order containing multiple items may arrive in more than one package.
To help protect delicate stones and maintain reliable delivery times, international shipments are sent by air.
Estimated Delivery Times
- Items shipped within the United States: approximately 1–3 business days after dispatch.
- Items shipped from Asia, including China: approximately 2–7 business days after dispatch.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, remote destinations, address issues, or customs processing.
Shipping Rates
- Free worldwide shipping: available on orders of $149 USD or more after discounts and before any applicable refunds.
- U.S.-fulfilled orders under $149: shipping is calculated at checkout based on the destination and available carrier service.
- Internationally fulfilled orders under $149: a flat $30 USD shipping fee applies.
The final shipping charge shown at checkout is the amount charged for your order.
Tracking Your Order
When your order ships, we will send a confirmation email with a tracking number or tracking link when available. Tracking may take 24–72 hours to update after the carrier receives the package. If your order contains items fulfilled from different locations, you may receive more than one tracking number.
Customs and Duties
The amount paid at checkout includes applicable customs duties for your shipment. You should not be asked to pay additional import duties on delivery. If a carrier requests an unexpected customs payment, please contact us before paying so we can review the shipment.
Address Changes and Delivery Issues
Please review your shipping address carefully before submitting your order. Contact luckywe888@gmail.com as soon as possible if a correction is needed. We cannot guarantee changes after an order has entered production or been dispatched.
If tracking shows a delivery problem, contact us with your order number. We will help you review the carrier information, although LuckyWE cannot guarantee replacement for packages delivered to an incorrectly entered address.