Each LuckyWE piece is selected or handcrafted with care. If there is a problem with your order, please contact us promptly so we can review it fairly and help find the right solution.
7-Day Return Request Window
Please email luckywe888@gmail.com within 7 calendar days of confirmed delivery to request a return eligibility review. Your request must include your order number, a clear explanation of the reason for the request, and clear, current photographs of the item and its packaging.
Submitting a request does not automatically guarantee approval. Please wait for written return instructions before sending anything back. Packages returned without authorization may not be accepted.
Item Condition
To be eligible for an approved return, an item must be unworn, unused, unaltered, and in its original condition with all original packaging, gifts, certificates, and accessories included. We may decline a return if the item shows wear, damage after delivery, missing components, exposure to chemicals, or improper care.
Custom, Made-to-Order, and Non-Returnable Items
Custom, personalized, resized-on-request, made-to-order, and one-of-a-kind pieces are final sale because they are created or reserved specifically for you. These items are not eligible for change-of-mind returns.
Exceptions apply if a custom or final-sale item arrives damaged, has a verified quality defect, or is materially different from what was ordered. Natural variations in crystal color, texture, inclusions, bead shape, and pattern are not defects.
Change-of-Mind Requests
We do not automatically accept returns for personal preference, change of mind, perceived energy experience, or ordinary natural variations. If you contact us within 7 days, we will review the circumstances and confirm whether an exception is available.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days and include clear photographs of the product, packaging, and shipping label. When the issue is verified, we will offer an appropriate solution such as a refund, replacement, repair, or store credit. Depending on the circumstances, LuckyWE may also provide reasonable additional compensation.
Return Shipping
- For an approved return that is not caused by a product defect or fulfillment error, the customer is responsible for return shipping and any related carrier charges.
- For a verified damaged, defective, or incorrect item, LuckyWE will provide return instructions and cover reasonable return shipping when a return is required.
We strongly recommend using a trackable shipping service and keeping the receipt. LuckyWE cannot issue a refund for a return package that is lost before it reaches the designated return address.
Refund Timing
Once an approved return is received and inspected, we will email you with the result. Approved refunds are generally issued to the original payment method within 5–10 business days after inspection. Your bank or card provider may require additional time to post the credit.
Original shipping charges are non-refundable unless the return is due to a verified defect, damage, or fulfillment error. Any deductions or partial refund will be explained before the refund is processed.
How to Start a Request
Email luckywe888@gmail.com with the subject line “Return Request – Order #[your order number].” Include your name, order number, reason for the request, and clear photographs. We understand that handmade work takes time and care, and we sincerely appreciate your understanding while we review each request.