Contact

We’re here to help with orders, sizing, materials, custom pieces, and caring for your LuckyWE jewelry.

Customer Care

Email us at luckywe888@gmail.com, or use the contact form below.

Support hours

• Monday–Friday: online support available 24 hours
• Saturday–Sunday: 9:00 AM–5:00 PM U.S. time

Weekend time zone: [Please add the U.S. time zone you use, such as Eastern Time or Pacific Time.]

We usually reply as soon as possible during support hours. During holidays or periods of high order volume, responses may take a little longer.

Questions About an Order

To help us assist you quickly, please include your full name, order number, the email address used at checkout, and a brief description of your question. For damaged, incorrect, or quality-related items, please also attach clear photographs of the product and packaging.

Before You Contact Us

For delivery estimates, visit our Shipping page. For return eligibility and refund timing, visit our Returns page. You may also find a quick answer on our FAQ page.