FAQ

Ready-to-ship pieces are usually dispatched within 24 hours after order confirmation. Custom and made-to-order pieces are handcrafted and usually dispatched within 3–5 days. Processing time is separate from delivery time.

Some ready-to-ship products are fulfilled from the United States. Certain custom, one-of-a-kind, or limited-material pieces are fulfilled from China. Orders with multiple items may arrive in separate packages.

We will email tracking information when your order ships, when tracking is available. Carrier updates may take 24–72 hours to appear. If you receive multiple packages, you may receive more than one tracking number.

Email us as soon as possible with your order number. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment begins. Custom work may enter production shortly after purchase and may not be cancelable once materials have been prepared or assembly has started.

Natural crystals, agate, dzi-style beads, wood, and other organic materials vary in color, translucency, inclusions, pattern, texture, and shape. These natural differences make each piece unique and are not considered defects. Product photography and screen settings can also affect how colors appear.

Many LuckyWE bracelets are hand-selected, hand-strung, adjusted, or made to order. Product descriptions identify the design and materials for each piece. Small variations may occur because of natural materials and hand assembly.

A custom piece is created or adjusted specifically for the customer. A one-of-a-kind piece uses unique materials or a combination that may not be reproduced. Because these items are made or reserved for you, they are generally final sale except when damaged, defective, or materially different from the order.

Wrap a flexible measuring tape around the wrist where you plan to wear the bracelet, keeping it comfortably close to the skin without pulling tight. If you do not have a measuring tape, use a strip of paper or non-stretch string, mark where the ends meet, and measure it against a ruler. Enter the exact wrist measurement—not an existing bracelet length—when requesting sizing help.

As a general guide, add about 0.25 in (0.6 cm) for a close fit, 0.5 in (1.3 cm) for a comfortable fit, or 0.75 in (1.9 cm) for a loose fit. Bead size and bracelet structure affect the final feel, so contact us if you are between sizes.

Some designs can be resized before shipment or adjusted after delivery, while others cannot because of their materials or construction. Contact us with the product name, your wrist measurement, and preferred fit. Additional material, labor, and shipping charges may apply.

Our collections may include natural crystal, agate, dzi-style beads, sandalwood or other woods, metal components, elastic cord, and decorative findings. Please review the individual product description for the materials used in a specific piece.

Yes. Veils, mineral inclusions, fine lines, pits, color zones, and irregular patterns can be normal characteristics of natural stone. They are part of the material’s formation and do not automatically indicate damage or poor quality.

Material information is listed where available, but individual sensitivities vary. If you have a known allergy, contact us before ordering so we can confirm the components of the specific design. Discontinue wear if irritation occurs.

LuckyWE brings together Eastern cultural symbolism, Western astrology, and personal intention. Many customers choose stones and symbols as meaningful reminders for reflection, ritual, confidence, balance, or personal goals. Your experience is personal and may differ from someone else’s.

No. Crystal meanings and energy concepts are offered for cultural, spiritual, symbolic, and personal-intention purposes only. LuckyWE products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or health condition. They are not a substitute for professional medical or mental-health advice, diagnosis, or treatment.

You may begin with a color, cultural symbol, zodiac association, traditional meaning, or intention that feels relevant to you. We encourage thoughtful personal choice rather than promising a guaranteed outcome. Contact us if you would like help comparing materials or designs.

Wipe the bracelet gently with a soft, dry or slightly damp cloth, then dry it promptly. Do not use abrasive cleaners, ultrasonic cleaners, alcohol, bleach, or household chemicals unless the product description specifically states that the material is suitable.

Avoid showering, swimming, bathing, and prolonged soaking while wearing your bracelet. Water, salt, chlorine, heat, and repeated moisture can weaken elastic, affect wood, dull metal finishes, and damage some stones or surface treatments.

Apply perfume, lotion, sunscreen, and hair products before putting on jewelry. Avoid impact, pulling, high heat, direct chemicals, and strenuous activity. Store each piece separately in a soft pouch or lined box away from direct sunlight and humidity. Roll elastic bracelets gently over the hand instead of stretching them widely.

Stop wearing the bracelet and collect all components if possible. Email us with your order number and clear photos. We will let you know whether repair or restringing is available and whether material, labor, or shipping charges apply.