You may request a return within 30 days of receiving your order.
To be eligible, the item must be unworn, unused, and in the same condition in which it was received, with its original packaging and proof of purchase.
Email ladyqaqa0810@gmail.com with your order number and reason for return. Once your request is approved, we will provide the return address and instructions. Items sent back without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Please inspect your order upon delivery and contact us promptly if it is damaged, defective, or incorrect. Include your order number and clear photos so we can resolve the issue.
Custom, personalized, altered, worn, or used items cannot be returned unless they arrive damaged or defective. Final-sale items and gift cards are also non-returnable. Contact us before ordering if you have questions about eligibility.
The fastest way to exchange an item is to request a return and, after it is approved, place a new order for the replacement item.
If an order is shipped to the European Union, you may cancel or return it within 14 days of delivery without giving a reason, subject to applicable law. The item must be unworn, unused, and returned in its original condition and packaging with proof of purchase.
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact ladyqaqa0810@gmail.com.
Contact us as soon as possible if you need to cancel an order. Because most orders are prepared quickly, cancellation cannot be guaranteed once processing or shipment has begun.